My order arrived damaged or incomplete. What should I do?
We work very hard to make sure that orders are filled correctly and completely and that they are packaged well to prevent damage. If you experience any problems with your order, please email us with details of the problem within 7 days of receipt. It is also important to save the damaged items and packaging for possible inspection by FedEx. We will do our best to rectify any problems immediately.
What is your return policy?
You may return most new, unopened items within 7 days of delivery for a refund or store credit. If you need to return an item, please email us with your name, contact information, order number and the item you wish to return. We will follow up with a return shipping address and a return authorization number. Returns are not accepted without authorization.
Octavia Tea will gladly pay the return shipping costs if the return is a result of our error (you received an incorrect or damaged item, etc.). Unfortunately, we are not able to cover the cost of shipping unwanted items back to us.
To ensure the freshness and quality of our teas, we cannot accept returns after 7 business days or on opened or used items. For your convenience, we offer small samples of each of our teas so you may try them before purchasing larger quantities.