What are your shipping rates?
To make it easy for people to purchase and enjoy our tea, we’ve made our shipping rates very reasonable!
Our website calculates the shipping rate based on your zip code and the estimated weight of your order. We charge as close to the exact rate as possible—we do not add any handling fees or surcharges. You can view the exact shipping cost for your order in your shopping bag or during check out.
To most locations in the continental United States, you have the option of choosing either FedEx or US Priority Mail. Orders shipping to PO Boxes, Alaska, Hawaii, APO/FPO addresses, US territories and Canada ship via US Priority Mail. Certain light-weight products may ship via US First Class mail.
On certain occasions, we may ship via a different method than requested. This may happen if, for example, your order requires additional shipping insurance (such as for breakable items or large volume orders), or to speed up delivery times for your benefit. However, we will not charge you more for this upgrade.
When can I expect to receive my order?
Although most orders arrive within 2-5 business days, we ask that you allow up to 2 weeks for delivery to account for any product and shipping delays. We strive to ship all orders within 24 hours of receipt (excluding weekends and holidays).
How can I track my order?
You can easily view the status of your order and track your package by signing into your Octavia Tea account.
Do you ship internationally?
We can ship to virtually any address in the United States, including APO/FPO addresses and US territories. We also ship to Canada. If you live outside of our shipping area, please send us an email and we can hopefully work something out. Please note that shipping costs vary greatly depending on the ship-to country and may incur duty/customs charges upon delivery. Check with your local post office for information on custom charges.
How do I send a gift to another address?
To send to a different address, simply enter the alternate address into the "Shipping Address" fields during checkout.
I need to ship teas to 2 different addresses. Can I combine them into one order to save on shipping?
Unfortunately, shipping is charged per package, so all orders going to a separate address must be placed separately and shipping must be charged for each one.